Monday, December 28, 2009

Why Maintenance Agreements Are Good for the Client and the Consultant

When I first embarked on building Sublime Computer Services I had no intentions of using maintenance agreements. My plan was to make our service so good that clients would continue to use us. Oh the naiveté of the good old days. I have discovered good service is not enough. I now understand that there is a level of sustainability that needs to be met for both. A maintenance agreement provides the framework for a good working relationship between clients and the IT consulting firm.

Our focus at Sublime Computer Services is the SMB (Small and Medium Business) market. The SMB market doesn’t typically have full time IT (Information Technology) staff. The SMB market has real IT needs but the needs don’t justify paying someone $50-70K per year to do the work. That is where we come in. There is actually a symbiotic relationship that occurs between our clients and us. We need the client to be successful and make good use of their technology and the client needs us to be successful to continue to support their technology needs. When I was on the other side of the fence I used to think that it was the consultant’s problem to stay in business. To a degree that is true. However it is hard to find good and reliable technical support. When one does find good help, retention is very important. There is a cost of time, effort and money to retraining new IT support. By retaining good IT support the cost of doing business will actually decrease. This is a result of the IT support being able to schedule work rather than putting out fires. Even with good planning there are still fires. A company cannot guess when a server is going to fail. Nor can they guess when a person is going to install a virus on their computer. The full-time availability of the consultant will ensure that when there are fires someone will be available to help. The maintenance agreement ensures that the client will have expert support when they need it and the consultant will stay in business to provide the needed support in a timely manner.

There are also benefits to the client and consultant relationship by defining the relationship. The maintenance agreement defines the things that have been left unspoken. For the client: Is my data held in confidence? When will tech support call back? When will I see tech support? What is this going to cost me each month? When are payments due? What do they actually do? Are my systems really secure? For the consultant: How fast and when do you expect support? How often do I need to visit the client? What services does the client want to pay for? When will I get paid? All of these things are good to know. I expect that all of my clients know that I am keeping all of their data in confidence. Confidentiality of client data is the ethical standard of my profession. However everyone knows what happens when we assume. With all good relationships communication is a must.

Here is the shameless plug: If you are interested in the maintenance agreement or the services of Sublime Computer Services go to www.sublimecomp.com and go to the services tab or download the Maintenance Agreement Brochure at www.sublimecomp.com/images/MaintenanceAgreementBrochure.pdf

Sublime Computer Services, We Make Your Technology Work
Adam Bell
615-942-0850

www.sublimecomp.com
adam@sublimecomp.com

Monday, November 30, 2009

Dropbox the Cloud Hybrid

The buzz is the cloud these days. I think it is ironic that we are getting back to the mainframe days. I know it is a hassle to maintain my own data. I have to make local backups then I make offsite backups and I want different versions of my files in case I mess one up. It just seems easier to maintain those files on someone else’s server that keeps multiple versions and backups for me. They keep the server up 99.99% and deal with the infrastructure. All is warm and fuzzy in the clouds…….

I am actually not going to talk about the cloud. I am going to talk about a product called Dropbox ( www.dropbox.com ). I have been using it for almost two years and I have been very pleased with it. I use Dropbox to keep files replicated between my file server, my laptop and my employee’s laptops. When I travel to my client’s offices I need to have my documentation and the latest files available to me. Because I have Dropbox installed I am then able to update documents on the road. The documents get updated real-time to all of the other computers where I have Dropbox installed.

Here is why I say that Dropbox is a Cloud hybrid product. Dropbox keeps a centralized server that stores 30 days of versioned files. The central server coordinates between all of my computers. From the web I can login to Dropbox and access all of my files that are being replicated. If I make a change to the file from the web it gets replicated down to the other computers. Replication is happening in a hub and spoke method rather than peer to peer. I don’t have to keep my computers on all the time to maintain replication. If a computer has been off for a few days the data gets replicated to the computer when it comes online. This gives me the ability to work offline. Being able to work offline is important to me because I don’t always have internet access available to me.

Dropbox also allows you to share your folders with other Dropbox users. I am able to share specific folders with my employees without giving them full access to all of my files.

Dropbox has a long list of features - https://www.dropbox.com/features . The ones that are most important to me are:

• Works on Windows, Mac and Linux
• Automatically Synchronization
• Access to my files from the internet
• Collaboration
• 30 days of file versions
• All files are encrypted and transferred over SSL

Dropbox is free to use up to 2GB of data. I didn’t write this for the purpose of getting Dropbox referrals but since I did here is my referral URL https://www.dropbox.com/referrals/NTM3MjI3OTk .

If you need any help setting up Dropbox we would be happy to help.

Sublime Computer Services, We Make Your Technology Work
615-942-0850
www.sublimecomp.com
adam@sublimecomp.com

Monday, November 9, 2009

Top Anti-Virus Software Tested, Some OK, Others Useless

Top Anti-Virus Software Tested, Some OK, Others Useless: "AV-Comparative.org recently released the results of a malware removal tests with which they evaluated 16 anti-virus software solutions. The test focused only on the malware removal/cleaning capabilities, therefore all used samples were samples that the tested antivirus products were able to detect."

Tuesday, November 3, 2009

Secret software turns Win 7 into a Wi-Fi access point

Secret software turns Win 7 into a Wi-Fi access point: "

Connectify_Web_light-BETA_01

Way back in 2008, Microsoft wanted to add a feature to laptops that would allow them to become wireless access points when connected to Ethernet. The feature, which appeared on the Win7 roll-out list, is missing from the finished product but may be closer than we think.



By downloading Connectify, you can enable the Win7 feature and create a wireless connection. It’s in Beta right now so beware. However, it’s a cool little feature, especially if you need to share a single Ethernet cable with the whole office.


via PCWorld




"

Monday, November 2, 2009

Warren Buffett’s Advice to Budding Freelancers and Entrepreneurs

Warren Buffett’s Advice to Budding Freelancers and Entrepreneurs: "

In 2008 Warren Buffett was ranked the richest person in the world. He made his fortune from investing in the stock market and buying out companies. I recently read a biography about Buffett and it inspired me to learn more of this peculiar billionaire. I came to learn that Buffett was an amazing person and despite accumulating billions, he was still very much down to earth.


It may sound totally amazing, but I live in a house the same size as Buffett and drive a car very similar to his car. No, I do not have a Rolls Royce and I don’t live in a palace…neither does Buffett. Becoming the richest person in the world did not make him sell the house he had bought for $31,000 in the 60’s and once he was the richest person in the world he bought a car which had been repaired from accident damage because “It was cheaper”.


Being a freelancer I began to think about what I had read about Buffett. How can we apply his business ability and technique to our career in freelancing? Warren Buffett may be offended that I have assumed what he would say, but I hardly think he will ever come across this article not least because he doesn’t even have a computer in his office. I therefore give you, what I think Warren Buffett would say to freelancers.


1. Well Done


Warren Buffett is well known for flattering people and he would probably flatter you and point out the positive aspects of your career. This is an excellent technique which we should all learn from. By flattering your clients and pointing out positive aspects of their business you could secure their custom for life.


There are several ways of flattering. You could mention the positive aspects of your clients business on your blog, or on a forum. You could even just say it to them without a “kissing-ass” attitude. For example you could say “Working for a business as well known as yours will help build my rep, so I look forward to working with you”


2. Don’t Blow Your Money Away


Taiyab wrote about additions which you can make to your workspace in order to become a more efficient worker. An ergonomic chair, an extra monitor etc are great investments. Do not, however, start buying a chair or an extra monitor for silly prices expecting that by paying ridiculous prices you will get more comfort or work efficiency.


Warren Buffett is likely to ask you why you made some of the additions to your workspace or your life in fact. He is well known for having an eye for a expensivecheap bargain and despite being the richest man in the world, he dines at his local affordable steakhouse, not some fancy pants restaurant where a glass of water costs what most people earn in a month.


Many freelancers are in the habit of overspending, assuming that by doing this they will give across a better message to clients and will somehow feel better about themselves. The richest man in the world bought an accident-repaired car because it was cheaper and freelancers will spend their hard earned money on a more expensive car! This leads smoothly to my next point.


3. Think Independently


Buffett is well known for being a totally independent thinker. He rides the subway as opposed to having a chauffeured Rolls Royce, but also when he looks at the market and makes predictions, he thinks independently here as well. When you begin a project, you should think independently and do what you research and instinct tell you is right.


I had a colleague once who would not start a project simply because another freelancer advised him there was no market for it. He had researched the market and made clear minded predictions, but on the basis of advice from a person who had not researched anything, he didn’t do it. Soon, someone else did his idea an made a lot of money.


4. Don’t Get Into Debt…EVER


Warren Buffett is very different from other rich snobs. He has never borrowed money…yes, not a loan or anything. He has never been in debt and everything that he has made is from his own money. If Buffett can do it, so can you.


There is no reason why you will need to get into masses of debt. If you believe in a project then work harder and make more money and use your own money to build up your fortune. Do not go to the bank or your family. If you lose that money you will hurt your credibility, end up living a worse life and possibly break up ties of kinship and friendships. With your own money, even if you lose it, you only have to deal with your own emotions.


5. Put Your Eggs Together


eggs-basketBuffett is a firm believer in his own research. He believes that if you have taken every aspect of an investment into account and believe it will rise through your independent thought, then you should go with your gut and put as much money as you want into it. Believe in yourself and believe in your idea. Get the courage and go for it!


6. Run Everything Together


Buffett uses the profits of one of his businesses to fund the other. This is exactly what Buffett does and this is what you should do. You may feel that you are funding one of your projects more than any other project but this doesn’t matter. A project which needed more to go in may give more return. Don’t tie up money and be stingy about investing it in your business (that’s not to say you don’t spend wisely, though).


7. Deal in What You Understand


This ties in with other points. I have known many young entrepreneurs who will get into a hype and blow their money away. When I was younger I thought I would give the stock market a shot and so without any understanding I invested into a company on the bases of what someone had told me. I did not understand, at the time, what I was doing and subsequently lost money.


If you understand web-related projects, then ensure your projects are based around your own area of expertise. Your experience and knowledge will accelerate your business to serious profit making.


8. Don’t Sell


If you have set up an income stream online, do not fall for the trap of selling out. The Google brothers wanted to sell out when they were just starting out, on the basis of an offer for a few thousand. Just imagine how different the world would have been if they had made that decision. Warren Buffett is no different. He has been in Coca Cola since the 80’s and never sold out.


If you create something you enjoy and put a lot of effort into then sit around and let it bear you its fruits.


9. Give it Away


Warren Buffett has pledged to give 85% of his fortune to the Gates foundation. All young entrepreneurs should have a vision to make the world a better place and this should mean donating your money to countries where they do not have the opphungerortunities which we do in the west.


By the time you read the above paragraph four people died in the world from hunger, three of them were children. Like my children, like your children. Imagine if we were born in a country where drought and poverty thrive. This is the logic that Warren Buffett uses, and that is why he does not lead the high life, because he plans to give it to the poor.


I believe that he would stress this point more than any other.


Would Warren Buffett say this or something else? Tell us what you think below.


If you found this article interesting:







"

Monday, October 26, 2009

Newly Reformatted Computer? You’ll Want to Use Ninite

Newly Reformatted Computer? You’ll Want to Use Ninite: "

Last January, I asked you what your list of first installs on a computer was. We all have our own suite of applications and utilities that enjoy first dibs on a new/reformatted PC, and easily hours are spent locating the apps’ homepages and clicking on their respective download links.


ninite


With Ninite however, the process is streamlined. Simply visit ninite.com, choose the applications you want, and the site builds a customized installer for your convenience. And theoretically, it gets even better: if you’re really familiar with slipstreaming additional software onto your Windows installation disc, you can integrate your customized installer into Windows setup, potentially allowing a computer that’s usable from the get-go once you log in to your new Windows installation for the first time!


Check out Ninite at Ninite.com.


Post from: The Gadget Blog

"

Top 8 Programs That Can Make Your Computer Run Faster

Top 8 Programs That Can Make Your Computer Run Faster: "It’s a common problem among computer users: after a few months, our computers become weighed down by programs and all sorts of other junk, and inevitably become sluggish. For the less tech-savvy users, this may induce thoughts like “Why is my computer so terrible?” or “I guess I could always upgrade this… what-cha-ma-callit RAM thing”.

"

Monday, October 19, 2009

Remove Fake Antivirus Software Programs

Remove Fake Antivirus Software Programs: "

Fake antivirus software programs, also called rogue security software, are programs that seem to be antivirus programs when in fact they are not. They either are disguised viruses, trojans or try to sale another product to the user. Like “normal” trojans rogue security software is often difficulty to remove from a computer system as it usually uses background processes to protect uninstallation or tampering. Remove Fake Antivirus is a portable software program for the Windows operating system that has been designed to uninstall 27 different rogue antivirus software programs from the computer system. The following rogue security software programs can currently be removed with Remove Fake Antivirus:

  • Cyber Security
  • Alpha Antivirus

  • Braviax

  • Windows Police Pro

  • Antivirus Pro 2010

  • PC Antispyware 2010

  • FraudTool.MalwareProtector.d

  • Winshield2009.com

  • Green AV

  • Windows Protection Suite

  • Total Security 2009

  • Windows System Suite

  • Antivirus BEST

  • System Security

  • Personal Antivirus

  • System Security 2009

  • Malware Doctor

  • Antivirus System Pro

  • WinPC Defender

  • Anti-Virus-1

  • Spyware Guard 2008

  • System Guard 2009

  • Antivirus 2009

  • Antivirus 2010

  • Antivirus Pro 2009

  • Antivirus 360

  • MS Antispyware 2009


remove fake antivirus


A click on the start button will initiate the process of removing these rogue security software programs from the computer system if they are installed. It starts by stopping running processes and removing the programs from the computer. The program seems to be updated fairly regularly by the software developer which makes it likely that new rogue antivirus programs will be added to future versions. Remove Fake Antivirus is available for download at the developer’s website. (via Raymond)

Tags: , , , , ,

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Windows Registry Watcher (5)

"

Saturday, October 17, 2009

Why I Love Gmail

I would like to just share that I was afraid of Gmail at first too. Now I could not live without it. (That is a bit dramatic. I could live without it but it wouldn’t be as much fun) I didn’t want to move from Outlook to Gmail. My friend Ken Scott sent me an invitation and I created an account in November 2004. I didn’t actually start using it until July 2005. After I made the effort and I migrated my data I have never looked back.

I am going to deliver some specifics that I like about Gmail better than Outlook. I am going to speak specifically to the client and OWA. There is a point that collaboration using Exchange can be better than Google Apps. I highly recommend Google Apps and Gmail for the Small and Medium business but I will not get into that in this discussion.

The Web Interface: The Gmail web interface is a better product that OWA (Outlook Web Access) for the following reasons.

1. OWA Requires ActiveX and Internet Explorer for full functionality

2. Gmail is written in Ajax and works in all major browsers this makes Gmail available anywhere on a computer that has an internet connection.

3. Gmail is hands down a faster product. Not just by a little but it blows OWA out of the water in terms of speed.

Message Preview:

1. I like the message preview in Gmail. It gives the subject and the first words of the message. This makes the preview process a lot faster. It also prevents a virus encapsulated email from automatically running on your computer. (not that you would need that since Gmail filters for virus’s freely)

Spam Filtering:

1. The spam filtering in Gmail has always been more accurate than Outlook. It is very frustrating in Outlook when you find something in the Junk folder and tell Outlook that email from that specific sender is a safe sender and the next mail from that person still ends up in the Junk folder.

Labels VS Folders:

1. I love labels. They are more powerful than folders. Outlook has tried to enter into this by using Categories. Kudos to Microsoft for Trying. But the categories in Outlook only focus on contacts. Here is why I like labels. Let say I have purchased an SSL certificate for a client. When I receive the confirmation email I will then label the email as “Purchases” and “Client A” now if I want to search for that email two months from now I can do a search or go to the Purchases or Client A folder.

2. Colored Labels. I love the fact that I create rules for specific clients that whenever they send me an email they automatically get labeled and each label is a different color. This helps me find emails visually.

Nested Email Strings:

1. The nested email strings save so much space and time. An entire conversation with multiple people shows as a single email with parenthesis and the number of conversations in the thread. You can read the unread conversation or expand the entire thread if needed. Outlook breaks each of the emails into separate emails. If you have had a long conversation or a project conversation over an extended period of time those emails can end up all over the place.

2. The conversation in the inbox - Screenshot

3. The conversation Expanded - Screenshot

4. Each email does not get created new since it is nested with the previous conversation. This also saves space.

Google Labs

1. Google Labs rocks. You can go to the Google labs and add multiple applications that will make your Gmail do much more than email.

http://www.googlelabs.com/

No Personal Folders

1. No more un-manageable and corruptible personal folders.

2. Google Apps free supports 7GB of email right now.

3. Google Apps Premium supports 25 GB.

Offline Copy

1. One of my concerns was that all of my email is online and if they go out of business or have a server failure all of my email is gone. Gmail has an offline version that will run in your browser even if you lose internet connectivity.

2. You can use Outlook and IMAP or 3rd party software to download a copy off all of your email. I actually use Outlook with IMAP to download a copy of all of my email and it retains my folder structure.

Gmail can be used in Outlook or Web Interface.

1. You can straddle the fence and use Outlook from your office and have the Web interface available to you on the road or at home. I have a client who uses Gmail this way. It is not my favorite way but they are the client.

Synchronization

1. For the Blackberry Google provides Google Sync with synchronizes Calendar, Contacts and email via IMAP. Blackberry also has a Gmail client.

2. For the Iphone Google does Exchange Active Sync for Email, Contacts and Calendar.

CONS: It wouldn’t be fair if I didn’t list some Cons.

1. You can’t do envelope printing like you can with Word and Outlook.

a. You can do mail merges by exporting your contacts.

2. The tasks are not currently synchronized. ( There may be some 3rd party software that can be purchased to synchronize tasks)

3. There are specific collaboration things that Gmail does well and doesn’t do well. (once again outside of the scope of this conversation)

Friday, September 18, 2009

World's nastiest trojan fools AV software

World's nastiest trojan fools AV software: "

Pounces on banking passwords


One of the world's nastiest password-stealing trojans evades detection by the majority PCs running anti-virus programs, according to a study that examined 10,000 machines.…

Case Study: WhatsUp keeps Legoland turnstyles ringing

"

Monday, September 14, 2009

Adventures in Forming My LLC

When I started Sublime Computer Services in 2008 I wanted to be an LLC but I had no idea how to form the company. So I contacted a lawyer that I know who forms corporations for a living. I asked him if I needed his services to form the corporation. (Shame on me) He told me to come by the office and we could discuss what needed to be done. I did. In the back of mind I wondered how much this was costing me. We had a 30 minute meeting 15 minutes about kids and life and 15 minutes about the corporation. He told me that he would write up the paperwork but he would not file the paperwork for me and that would run me $1400 plus the filing fees. I told him “Wow.” I would have to get back to him. A couple of days later I was doing some more research on the topic and I wanted to make sure that my personal finances were separated from my business finances. I emailed the lawyer that I spoke to earlier and asked him should I wait to open a checking account until we have filed the LLC paperwork. I also told him I was not ready to file yet. (still didn’t have the $1400) He did not just reply back with a yes or no. He replied back with a “no” and an entire paragraph of legal jargon……. I knew it was coming……. The Bill.


I received a bill for $359 of legal services. I “assumed” one didn’t have to pay for services until they were rendered. Talking about working together really means billable hours for lawyers. I promptly paid the lawyer (what choice did I have) and told him that we are no longer doing business in any form or fashion he was out of my price range.


I didn’t give up there. I continued my research. I found http://www.tennesseeanytime.org/osbr/ You can go to the website and create your company and file your paperwork all for $300.


Now I was very confused. Why in the world would it cost $300 to file the paperwork that was going to cost me $1400+ from the corporate lawyer? In my experience when things are too good to be true they usually are. I marched myself downtown to hear it from the Secretary of State. They told me fill out my paperwork and write them a check for $300. In the afternoon I had my paperwork. They told me that I could have filled out the site online and formed the LLC. I have since checked out Tennessee Anytime and it is great.


Unfortunately that wasn’t the only thing I did wrong with the LLC. I filed the paperwork in November. I “assumed” that it would last for a year. It does. But that year is from January to December, period. I got to pay another $300 in January for my LLC paperwork. I should have waited until January to file.

The lessons I learned from the LLC process:


  • Take your time and do your research.
  • Don’t “assume”.
  • Don’t try to take it on alone. (Take pride in your service, don’t be too proud to ask for help)
    • Talk to other business owners. As long as they are not competitors they are happy to talk with you about getting started.
    • Get a good accountant.
    • Use caution before seeking legal advice. (it will cost you)
      • Make lawyers and everyone else clarify their billing process.
  • When filing online call your Secretary of State and confirm that the website you are about to use is legitimate. I found some sites that take advantage of ignorance.

Thursday, September 10, 2009

Sublime Computer Service - Bio's

We have posted our Bio's to the website. I have tried to state our qualifications without sounding like a blowhard. You can see the pretty version by clicking here.



Adam Bell
Owner of
Sublime Computer Services, LLC

Adam Bell is the founder of Sublime Computer Services. Adam has been a professional in the field of Information Technology since 1997. He was formerly the Senior Systems/Network Engineer with Avondale Partners for Six years. Prior to Avondale He worked with HCA as a Systems Engineer and JC Bradford before that. Adam received his Microsoft Certified Systems Engineer certification in 2003. He received his BS in Geographic Information Systems from Austin Peay in 1997.



Robin Bell
Operations Manager of
Sublime Computer Services, LLC

Robin Bell is the Operations Manager for Sublime Computer Services. Prior to joining Sublime, she was an Environmental Health and Safety (EHS) Manager for the State of Tennessee and large industries such as Mattel, Home Depot and RR Donnelley Printers. She has been in a management role since 1990. She received a BS degree in Geology from Austin Peay State University in 1990 and a MS degree in Industrial Management Technology from Murray State University in 2002.



Jason Cannon
Systems Administrator of
Sublime Computer Services, LLC

Jason Cannon is a Systems Administrator for Sublime Computer Services. Jason is also a fellow entrepreneur. He has been an Information Technology professional since 1996. Prior to joining Sublime Jason has been an Independent Consultant, Telecommunications Engineer for HCA, a Systems Engineer II for Cisco Systems and a Network Operations Analyst II for St. Thomas Hospital. Jason holds a CCNA. He received his Associates of Engineering from Nashville State Technical Institute in 1988.

Tuesday, September 1, 2009

What is Software Piracy?

I was doing some reading on Dice and I noticed a link about being a whistle blower for illegal software being used by companies. The reward can be up to 1 million dollars. I agree that software piracy is wrong. I really dislike the premise of whistle blowing. Companies and individuals need to purchase the software that they are going to use or they need to support the Open Source community by donating money, time or development. I don’t like the idea of IT Consultants or employees preying on companies for software compliance.

Most of the time that I encounter a client who is not software compliant is usually a result of client not understanding the software licensing. The software companies could really help themselves out by stating their licensing in plain English. Pay attention when you install software if it asks for license keys or if the disclaimer says “This software is for home use only”. If the software usage policy is unclear, talk to your IT staff or consultant. If they don’t know, contact a software vendor such as Dell, Insight or CDW. They have software consultants who can tell you for free if you are compliant in the way you are using the software. You may have to pony up some cash for some software but at least you can do it on your terms rather than on some lawyer’s terms.

We must have integrity as business owners and IT consultants. Our clients will notice and our businesses will show the results in profits.

If you need solutions or assistance with your software compliance we would love to help. Here at Sublime Computer Services we make your technology work!

Adam Bell
Owner of Sublime Computer Services
adam@sublimecomp.com
615-942-0850
www.sublimecomp.com


Here is the definition of Software Piracy from www.bsa.org:

Software piracy is the unauthorized copying or distribution of copyrighted software. This can be done by copying, downloading, sharing, selling, or installing multiple copies onto personal or work computers. What a lot of people don’t realize or don’t think about is that when you purchase software, you are actually purchasing a license to use it, not the actual software. That license is what tells you how many times you can install the software, so it’s important to read it. If you make more copies of the software than the license permits, you are pirating.

Simply put, making or downloading unauthorized copies of software is breaking the law, no matter how many copies or people are involved.

Whether you are casually making a few copies for friends, loaning disks, distributing or downloading pirated software from the Internet, or buying a single software program and then installing it on multiple computers (including personal), you are committing copyright infringement—also known as software piracy.

It doesn’t matter if you are doing it to make money or not — if you or your company is caught copying software, you may be held liable under both civil and criminal law. Civil penalties can be as high as $150,000 per software program infringed. In addition, introducing pirated software into your computing environment can open you up to the risk of damage to your network through defective software or malicious code.